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News / Resources: FAQ's

Safety Smart! Online Frequently Asked Questions

Customer Service

  1. How do I order Safety Smart! Online?

    Please call 1-800-667-9300 and one of our International Sales Consultants will be happy to assist you. Click here to order online by credit card today.


  2. What other products does Bongarde offer?

    For a complete catalogue of all our safety and compliance material, plus online specials, please visit www.safetysmart.com.


  3. I am a Safety Consultant or Insurance Company interested in licensing Safety Smart! Online to use with my client companies. Who do I contact for Commercial licenses?

    Please contact our Sales Department at 1-800-667-9300 or sales@bongarde.com, and ask to speak with one of our Commercial Sales Consultants.


  4. Who do I contact with a question about my subscription?

    Please contact Customer Service using one of the methods below, or contact your International Sales Consultant.

    Email: customerservice@bongarde.com
    Toll Free: 1-800-667-9300 (available 9:00 AM to 5:00 PM EST)
    Phone outside the US and Canada: 250-493-2200
    Fax: 250-493-1970

Technical Support

  1. Who do I contact if I lost my user name or pass code?

    Please contact your company’s Administrator or call your Bongarde International Sales Consultant at 1-800-667-9300 or sales@bongarde.com.


  2. Who do I contact with other technical issues?

    For all other technical issues, you can contact our Technical Support Department. We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number. We will inform you within one business day if the issue requires further investigation. Click Here for Tech Support.


  3. How do I synchronize an audio file to its accompanying PowerPoint?
    General Notes:
    You need to have the PowerPoint ® program on your computer. The viewer will not allow you to edit the PowerPoint ® program.

    Step 1: Locate File & Save File
    1. Click on the desired Safety Training topic (eg, Food Safety) from the list of topics and scroll down the results to find the desired Safety Talk.

    2. Right click on the icon for the PowerPoint ® presentation for that Safety Talk and choose "Save Target as" and save the file to your Desktop (you may wish to create a folder to put your working files in). If the Safety Talk has a PowerPoint ® presentation, presentations ending in .pps have embedded audio, and presentations ending in .ppt do not have embedded audio. A dialogue box will then pop up asking you where to save it.
      After you save the file, the downloading box will show, but only for a few seconds, so you have to watch carefully.

    Step 2: Adding Audio to PowerPoint ®

    If you use PowerPoint ® 2002/XP or PowerPoint ® 2003 follow these instructions. For PowerPoint ®
    2000/PowerPoint ® 97 Click Here.

    1. Go to the slide where you want the sound to begin playing: Choose Insert, Movies and Sounds from file. then click Sound From File to insert the sound. Click OK to insert file. Choose automatically. If this step doesn't appear or if you are not asked this, don't worry, the next steps will let you set that (or double-check the settings if you were asked and said yes). If you don't want the sound icon to appear in the slide show, drag it just off the slide (looks like the speaker icon in the purple circle). Right-click the sound's icon and pick Custom Animation from the popup menu. The Custom Animation pane will open and your sound file should be listed. Click the arrow directly to the right of the sound icon to pull down the various options.

    2. Select Effect Options, and on the Effects tab, click the radio button beside Stop Playing after XXX slides. Put 999 in the box so the track will play throughout all your slides, even if you go back and forth among slides. PPT considers each transition a "slide," so you want to put a large number in there. Now check the settings in the Timing tab. To play automatically, the timing should be set to Start After Previous with a 0-second delay.Click OK to close the dialog box.

    Instructions for PowerPoint 2000 and PowerPoint 97 ® (similar to 2000)

    1. Go to the slide where you want the sound to begin playing
    2. Choose Insert, Movies and Sounds, then click Sound From File to insert the sound. If you don't want the sound icon to appear in the slide show, drag it just off the slide.
    3. Right-click the sound's icon and pick Custom Animation from the popup menu.
    4. Click the Multimedia Settings tab and make certain that the object is selected.
    5. Click to put a checkmark next to Play using animation order.
    6. Click to select Continue slide show. This tells PowerPoint ® NOT to stop playing the sound when you move to the next slide.
    7. Under Stop Playing, click After and dial in the number of slides you'd like the sound to play through. If you want the sound to continue through the end of the presentation, dial in a really big number. That's all there is to it. Your sound will now continue as you click through the presentation.

  4. What are the recommended technical requirements for Safety Smart! Online?

    The recommended browsers are Internet Explorer 6.0 or 7.0, Firefox 2.0, and Safari 2.0, and the recommended minimum screen resolution is 1024 x 768.

  5. Can I customize the Safety Smart! Online website?

    Companies that license the Enterprise version of Safety Smart! Online can ask their International Sales Consultant or customer service for an Administrator account to customize the website. Each Enterprise subscription is entitled to one Administrator account. Through an Administrator account, companies can insert their company logo, schedule company Safety Meetings on the Safety Calendar, and add custom content to their home page and category pages. If you have an Administrator account and would like instructions on customizing the Safety Smart! Online website, or if you would like to upgrade your subscription to an Enterprise account, please contact your International Sales Consultant at sales@bongarde.com.

Editorial

  1. Who creates and reviews the content in Safety Smart! Online?

    All the content in Safety Smart Online is created and reviewed by safety professionals. Our Safety Talks and Safety Awareness Content are written and illustrated to reflect the best practices in safety training and adult learning.


  2. What are the Terms and Conditions of Safety Smart! Online? Our Terms and Conditions can be found at http://www.safetysmartonline.com/login.asp in the far right column.


  3. Where can I sign up for the Safety Smart! Online Subscriber ezine and when can I expect to receive it?

    You can sign up for the ezine by logging into Safety Smart! Online and using the sign-up form on the home page. The subscriber ezine is emailed each Wednesday.


  4. Can I customize the content in Safety Smart! Online?

    Subscribers can customize the content to fit the needs of their business, as long as you do not remove or alter Bongarde's copyright notices or other means of identification or disclaimers as they appear in Safety Smart! Online.


  5. Do you have a recommended Calendar of Safety Meetings using the content in Safety Smart! Online?

    Our Editorial Staff has put together the following optional list of monthly topics to guide you in your safety planning.

        January: Fall Prevention
        February: Emergency Preparedness
        March: Personal Protective Equipment
        April: Machine Safety
        May: Ergonomics
        June: Confined Space Safety
        July: Materials Handling
        August: Electrical Safety
        September: Chemical Safety
        October: Fire Safety
        November: Security
        December: Driving
SSOL Express

Today's fastest, easiest, most cost-effective online safety training and compliance solution.

Just $497 per year

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Today's most powerful and complete online safety training and compliance solution.

Just $1099 per year

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SSOL Enterprise

The complete, customizable safety training & compliance solution for online multi-users and intranets installations.

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